Return Policy

Iron Horse Trading Post takes care to prepare, package, and fulfill orders accurately. Because many of the products we offer are consumable, sealed, perishable, or subject to quality and safety considerations, returns and exchanges are limited and are reviewed on a case-by-case basis.

Please review your order carefully before completing checkout. By placing an order through Iron Horse Trading Post, you agree to the terms described in this Return Policy.

Final Sale & Non-Returnable Products

For health, safety, freshness, quality-control, and product-integrity reasons, many cannabis, coffee, edible, extract, pre-roll, vape, and other consumable products may be considered final sale once they have been shipped or delivered.

Products that have been opened, used, consumed, altered, damaged after delivery, or removed from their original sealed packaging generally cannot be returned.

Clearance items, promotional products, discounted merchandise, limited releases, and products identified as final sale may also be excluded from returns or exchanges.

Damaged, Incorrect or Missing Items

If your order arrives damaged, contains an incorrect product, or appears to be missing an item, please contact us as soon as reasonably possible after receiving the shipment.

To help us investigate the issue, please include your order number, a description of the problem, and clear photographs where applicable. We may request photographs of the product, packaging, shipping label, protective materials, or other relevant details before determining the appropriate resolution.

Please keep the original packaging and affected products until our support team has completed its review.

Product Quality Concerns

If you believe a product has arrived with a significant quality issue, contact our team before using or disposing of the product. Please provide your order information together with photographs and a clear description of the concern.

Natural products may vary in appearance, aroma, size, texture, colour, or other characteristics between batches. Normal product variation alone may not qualify as a defect or return reason.

Return Eligibility

Where a return is approved, the product may be required to remain unopened, unused, undamaged, and in its original packaging. Proof of purchase and additional information may also be required.

Submitting a return request does not automatically guarantee approval. Iron Horse Trading Post reserves the right to review each request based on the product type, condition, order history, reported issue, and fulfillment circumstances.

Refunds

If a refund is approved, the refund will normally be issued using the original payment method where possible. Depending on the circumstances, another resolution such as store credit, replacement, or another reasonable remedy may be offered.

Once a refund has been processed by Iron Horse Trading Post, additional processing time may be required by your bank, payment provider, or financial institution before the funds appear in your account.

Original shipping charges may not be refundable unless the refund results from an error attributable to Iron Horse Trading Post or another situation approved by our support team.

Replacements & Exchanges

Where appropriate, we may offer a replacement for an item that was damaged during shipment, incorrectly fulfilled, or otherwise confirmed to qualify for resolution.

Replacement availability depends on current inventory. If the original product is unavailable, we may offer an alternative product, store credit, refund, or another available resolution.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will make reasonable efforts to assist where the order has not yet entered processing or shipment.

Once an order has been processed, packaged, or dispatched, changes or cancellations may no longer be possible.

Shipping Address Responsibility

Customers are responsible for providing complete and accurate shipping information during checkout. Please review your name, address, postal code, unit number, and other delivery details carefully before submitting an order.

Orders delayed, returned, or misdelivered because of incorrect or incomplete customer-provided information may not qualify for a refund of shipping costs and may require additional shipping charges before being sent again.

Courier & Delivery Issues

After an order has been transferred to the shipping carrier, delivery schedules may be affected by weather, regional disruptions, carrier delays, service interruptions, or other circumstances outside our direct control.

If tracking information indicates a delivery problem, contact us and, where appropriate, we may assist with reviewing the shipment or communicating with the carrier.

Claims involving lost, delayed, or damaged shipments may be subject to the carrier’s investigation process and supporting documentation requirements.

Refused & Undeliverable Shipments

Orders that are refused, unclaimed, returned to sender, or considered undeliverable may be reviewed once they are returned to us.

Any refund, reshipment, or store credit offered in these circumstances may take into account shipping costs, product condition, product eligibility, and other costs associated with the returned shipment.

How to Request Support

If you have an issue with an order, please contact us with your order number and a clear description of the concern. Providing complete information from the beginning helps us review requests more efficiently.

Iron Horse Trading Post
Email: info@irontrading.ca

Policy Updates

Iron Horse Trading Post may update this Return Policy from time to time to reflect changes to our products, fulfillment procedures, shipping practices, or business operations.

The version published on this page at the time a return or order issue is reviewed will apply unless otherwise required by applicable law.