Shipping & Tracking

Iron Horse Trading Post works to provide secure, reliable, and carefully prepared shipping to eligible locations across Canada. Orders are packed with attention to product protection, freshness, discretion, and safe handling throughout the delivery process.

Shipping begins after payment has been confirmed and any required order verification has been completed. Processing and delivery times may vary depending on inventory availability, order volume, destination, carrier service, and other operational factors.

Order Processing

Orders are reviewed before shipment to confirm payment status, product availability, shipping information, and order accuracy.

Processing times may vary during weekends, statutory holidays, promotional periods, severe weather, high order volumes, or other unusually busy periods.

Submitting an order does not guarantee same-day processing or dispatch.

Shipping Destinations

Iron Horse Trading Post may ship to eligible addresses across Canada where delivery is reasonably available and permitted.

Shipping options may vary depending on province, territory, postal code, carrier coverage, product type, legal requirements, and service availability.

Some remote or rural destinations may require additional delivery time or may have limited shipping options.

Shipping Rates

Available shipping methods and applicable charges are displayed during checkout where available.

Shipping rates may vary based on destination, order size, package requirements, carrier rates, service level, or promotional offers.

Any shipping amount shown before checkout is subject to confirmation when the order is processed.

Delivery Estimates

Any estimated delivery timeframe provided on the website, during checkout, or by a shipping carrier is an estimate only and is not guaranteed.

Delivery may be delayed by weather, seasonal demand, carrier backlogs, regional service interruptions, transportation issues, remote-area routing, security reviews, or other circumstances outside our reasonable control.

Tracking Information

When tracking is available, customers will receive shipment details after an order has been processed and transferred to the applicable carrier.

Tracking information may be provided by email, through the customer account area, or through the carrier’s tracking system.

Tracking updates may not appear immediately after shipment. Carriers may require additional time to scan and update a package after receiving it.

Tracking Delays

A temporary lack of tracking updates does not necessarily mean that a shipment has been lost or stopped moving.

Carrier tracking systems may update intermittently while packages move between facilities, regions, or transportation networks.

If tracking has not updated for an unusually long period, contact us with your order number and available tracking information so we can review the shipment where appropriate.

Packaging

Orders are packaged with care to help protect products during handling and transportation.

Packaging methods may vary depending on product type, quantity, temperature sensitivity, fragility, freshness requirements, and carrier standards.

Where appropriate, orders may also be packaged discreetly to reduce unnecessary identification of package contents during transit.

Age-Restricted Deliveries

Certain products may be subject to legal age or delivery requirements.

Where required, the shipping carrier or another authorized party may request identification, age verification, signature, or other confirmation before releasing a shipment.

Customers are responsible for ensuring that an eligible recipient is available to receive age-restricted deliveries where required.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review the recipient name, street address, unit or apartment number, city, province or territory, postal code, and contact information before submitting an order.

Iron Horse Trading Post is not responsible for delays or delivery failures caused by incorrect, incomplete, outdated, or customer-supplied address information.

Address Changes

If you need to change a shipping address after placing an order, contact us as soon as possible.

We will make reasonable efforts to assist before fulfillment begins, but address changes cannot be guaranteed once an order has entered processing, packaging, or shipment.

Failed Delivery Attempts

Depending on the carrier and delivery type, unsuccessful delivery attempts may result in another delivery attempt, pickup instructions, temporary holding at a carrier location, or return of the shipment to the sender.

Customers are responsible for following carrier pickup or delivery instructions where applicable.

Returned-to-Sender Packages

Packages may be returned to us because of an incorrect address, failed delivery attempts, refusal, unclaimed shipment, unavailable recipient, or other delivery issue.

If an order is returned to Iron Horse Trading Post, we will review the shipment after it has been received.

Depending on product condition, product type, return eligibility, shipping costs, and the reason for return, we may offer reshipment, refund, store credit, or another appropriate resolution.

Additional shipping charges may apply where a package must be sent again because of incorrect customer information or an unsuccessful delivery for reasons outside our control.

Delayed Shipments

Once an order has been handed to a carrier, shipping progress is affected by the carrier’s network and operating conditions.

Iron Horse Trading Post cannot guarantee delivery dates or prevent delays caused by external carrier operations, weather, transportation interruptions, labour disruptions, emergencies, or similar circumstances beyond our reasonable control.

We will provide reasonable assistance with shipment inquiries where possible.

Lost Shipment Concerns

If you believe a package may be lost, please contact us with your order number and tracking details.

Where appropriate, we may review the shipment, contact the carrier, or request that a carrier investigation be opened.

Carrier investigations may require time to complete, and any replacement, refund, credit, or other resolution may depend on the outcome of the investigation and the circumstances of the shipment.

Damaged Shipments

If your shipment arrives visibly damaged, please retain the product, shipping box, labels, and packaging materials and contact us as soon as reasonably possible.

We may request clear photographs of the package, affected products, shipping label, and packaging materials to assist with the review.

Damaged-order requests are handled in accordance with our Return Policy and applicable carrier procedures.

Delivery Confirmation

A shipment may be considered delivered when the carrier’s tracking system records delivery to the address provided with the order.

If tracking shows delivered but you cannot locate the package, check the surrounding delivery area, building reception, parcel locker, household members, neighbours where appropriate, and any carrier delivery notice before contacting us.

We may assist with reviewing available tracking information, but resolution may depend on carrier records and investigation procedures.

Shipping Restrictions

We reserve the right to restrict, delay, or refuse shipment where necessary because of legal requirements, product restrictions, payment concerns, eligibility verification, carrier limitations, safety considerations, suspected fraud, or operational issues.

Certain products may not be available for shipment to every destination.

Shipping Support

If you have questions about processing, tracking, delivery, or a shipment issue, please contact us with your order number and relevant details:

Iron Horse Trading Post
Email: info@irontrading.ca

Policy Updates

Iron Horse Trading Post may update this Shipping & Tracking policy from time to time to reflect changes to carrier services, fulfillment procedures, delivery requirements, product availability, or business operations.

The current version of this policy will be published on this page.